Responsible gambling

Responsible Gaming at Chipstars Casino: A Supportive Approach

At Chipstars Casino, we understand the importance of responsible gaming practices to ensure a safe and enjoyable experience for all our players. As part of our commitment to player welfare, we have implemented various tools and features to promote healthy gaming habits.

Setting Limits

We encourage you to set realistic limits on your deposits, losses, and playing time. You can adjust these settings in the "Responsible Gaming" section of your account dashboard. This will help you maintain control over your gaming activities and prevent excessive spending.

Deposit Limit: Set a daily, weekly, or monthly deposit limit to ensure you don't overspend.
Loss Limit: Establish a loss limit to protect yourself from significant financial losses.
Playing Time Limit: Set a time limit for playing games to avoid prolonged sessions that might lead to fatigue.

Self-Exclusion

If you feel the need to take a break or permanently exclude yourself from our platform, we support this decision. You can self-exclude for a specific period (up to 6 months) or opt for permanent exclusion. During your absence, all promotional offers will be suspended.

Temporary Self-Exclusion: Take a time-out of up to 6 months to reassess and re-evaluate your gaming habits.
Permanent Self-Exclusion: Permanently exclude yourself from our platform if needed.

Real-time Monitoring

Our system continuously monitors your account activity, sending alerts when you reach predetermined limits or self-exclude. You can also set up reminders for upcoming events that might impact your responsible gaming.

External Support Resources

In addition to in-platform tools and features, we encourage players to consult external support organizations if needed:

GambleAware: A leading UK-based charity providing information on problem gambling, resources for help, and a helpline.
GamCare: Another prominent UK organization offering confidential advice and counseling services.

Reporting Irresponsible Gaming

If you suspect someone is exhibiting signs of problematic gaming behaviors or engaging in irresponsible activities within our platform (e.g., collusion, match-fixing), please report it to us immediately. This can be done anonymously via the "Contact Us" form on your account dashboard or through a customer support email.

Our Commitment to Player Safety

Chipstars Casino is dedicated to fostering an environment that supports healthy gaming practices and provides resources for players who may need assistance managing their behavior. Our team remains committed to monitoring our platform's responsible gaming tools and features, continually updating them to best serve your needs.

If you are struggling with problem gambling, please contact a support organization in your country:

In the UK
In Canada: Problem Gambling Helpline